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Effective Date: June 30, 2026

Hot Deal Valley respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how Hot Deal Valley collects, uses, stores, shares, and protects information when you visit our website, browse products, place an order, contact our support team, subscribe to communications, or otherwise interact with us. By using our website or submitting information to Hot Deal Valley, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when placing an order, submitting a contact form, requesting support, joining our newsletter, or communicating with us. This information may include your name, email address, phone number, shipping address, delivery instructions, product selections, order details, and messages you send to us. If you contact us by email, we may retain the contents of your message and our response so that we can provide support, maintain records, and improve customer service.

We may also collect limited technical and usage information automatically when you use the website. This may include your device type, browser type, approximate location based on IP address, operating system, referral source, pages viewed, time spent on pages, products viewed, and general interaction data. This information helps us understand how visitors use the site, identify technical problems, prevent fraud, improve product discovery, and make the website easier to use.

2. How We Use Your Information

Hot Deal Valley may use collected information to process and manage orders, coordinate delivery, respond to customer questions, verify order details, send order-related updates, prevent misuse of the website, improve our products and services, and maintain internal business records. We may also use information to personalize website content, recommend relevant products, analyze site performance, and communicate information about promotions or store updates where permitted by law.

You may opt out of promotional email messages at any time by using the unsubscribe link included in the message or by contacting us at contact@hotdealvalley.com. Even if you opt out of marketing communications, we may still send necessary non-promotional messages concerning your order, delivery, returns, account security, policy updates, or customer-service requests.

3. Cash on Delivery Only

Hot Deal Valley currently operates on a Cash on Delivery, or COD, basis. We do not request or process online card payments through our checkout process. To complete a COD order, we may collect the information needed to verify the order and arrange delivery, including your name, contact details, delivery address, selected products, and order instructions. Please provide accurate information so that our delivery partners can complete the order successfully.

4. Cookies and Similar Technologies

Our website may use cookies, local storage, pixels, or similar technologies to remember preferences, keep the website functioning properly, understand general usage trends, and improve the shopping experience. Cookies are small text files placed on your device by a website. You can usually control or delete cookies through your browser settings. Please understand that disabling certain cookies may affect some website features, including saved preferences, shopping-cart behavior, or smooth navigation.

5. How We Share Information

We do not sell your personal information for money. We may share limited information with trusted service providers when necessary to operate our business. These providers may include delivery and logistics partners, website-hosting providers, analytics providers, email-service providers, customer-support tools, fraud-prevention services, and professional advisers. They may use personal information only as needed to provide services to Hot Deal Valley or to comply with legal obligations.

We may also disclose information when we reasonably believe it is necessary to comply with applicable law, respond to lawful requests, enforce our Terms of Service, protect the rights and safety of Hot Deal Valley, our customers, delivery partners, or the public, investigate suspected fraud, or address a security incident. If our business is involved in a merger, acquisition, restructuring, financing, or sale of assets, customer information may be transferred as part of that transaction, subject to applicable legal requirements.

6. Data Security and Retention

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet transmission, device, database, or storage method can be guaranteed completely secure. You should use caution when sending information online and avoid sending sensitive information through unsecured channels.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including order fulfillment, delivery coordination, customer support, fraud prevention, legal compliance, tax and recordkeeping obligations, and dispute resolution. When information is no longer needed, we may delete it, anonymize it, or securely archive it where retention is required by law or legitimate business needs.

7. Your Privacy Choices and Rights

Depending on where you live and the laws that apply to you, you may have rights to request access to personal information we hold about you, request correction of inaccurate information, request deletion of certain information, or ask questions about how your information is used. Residents of certain U.S. states may have additional privacy rights under applicable state law. To make a privacy request, contact us at contact@hotdealvalley.com and include enough information for us to verify your identity and understand the request. We may need to ask for additional details before completing a request in order to protect your information from unauthorized access.

8. Children’s Privacy

Hot Deal Valley is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 without appropriate authorization. If you believe a child has provided personal information to us, please contact us promptly at contact@hotdealvalley.com so that we can review the matter and take appropriate action.

9. External Links and Policy Changes

Our website may contain links to third-party websites, services, or social media platforms. Hot Deal Valley is not responsible for the privacy practices, content, or security of third-party services. We encourage you to review their policies before providing personal information. We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any revised version will be posted on this website with an updated effective date.

10. Contact Us

For privacy questions, requests, complaints, or concerns, contact Hot Deal Valley at contact@hotdealvalley.com. This Privacy Policy is intended to operate in accordance with applicable United States federal law and applicable state privacy and consumer-protection laws.

Effective Date: June 30, 2026

Welcome to Hot Deal Valley. These Terms of Service govern your access to and use of our website, products, services, communications, and ordering features. By accessing or using this website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the website or place an order. These Terms apply to all visitors, customers, users, and others who access Hot Deal Valley.

1. Eligibility and Accurate Information

You must be legally able to enter into a binding agreement to place an order through Hot Deal Valley. By using the website, you confirm that the information you submit is accurate, current, and complete. You agree not to use false names, incorrect contact details, invalid delivery addresses, or misleading order information. Providing incorrect information may result in a delayed delivery, cancelled order, refusal of service, or inability to provide support.

2. Cash on Delivery Only

Hot Deal Valley accepts Cash on Delivery, also called COD, as the only payment method offered through this website. We do not accept online card payments, bank transfers, digital-wallet payments, checks, or other payment methods through our standard checkout process unless Hot Deal Valley clearly confirms an alternative method in writing. Customers are responsible for having the correct payable amount available at the time of delivery.

Placing an order does not automatically guarantee acceptance. We may contact you to verify your order, delivery address, product availability, or COD arrangements before dispatching an item. We may refuse, limit, modify, or cancel an order if we reasonably suspect fraud, misuse, inaccurate information, unauthorized resale, delivery restrictions, stock limitations, pricing errors, or violations of these Terms. If we cancel an order before delivery, no payment will be collected because payment is due only upon successful COD delivery.

3. Products, Prices, and Availability

Hot Deal Valley aims to provide accurate product descriptions, images, prices, specifications, and availability information. However, product colors may appear differently depending on your device display, photography conditions, screen settings, or browser. Product packaging, labeling, ingredients, features, dimensions, or availability may change without notice. Images are for general illustration unless specifically stated otherwise.

Prices, promotional offers, bundle terms, product selections, and inventory may be changed or discontinued at any time. We reserve the right to correct typographical errors, inaccurate pricing, technical mistakes, or incomplete product information. When a material error affects an order, Hot Deal Valley may cancel the order or contact you with corrected information before delivery. Any applicable delivery fees, taxes, or charges will be shown during checkout or communicated before an order is finalized.

4. Delivery and Order Timing

Delivery estimates are estimates only unless Hot Deal Valley expressly guarantees a specific delivery date in writing. Delivery times can be affected by stock availability, order verification, weather, carrier delays, geographic limitations, public holidays, address accuracy, customer availability, and other factors outside our reasonable control. We may use third-party delivery providers to fulfill orders.

You are responsible for providing a safe, accessible, and accurate delivery location. If a delivery attempt fails because of an incorrect address, refusal to pay the COD amount, unavailability of the recipient, unsafe delivery conditions, or inability to contact you, we may cancel the order or arrange another attempt at our discretion. You agree to inspect the package as reasonably possible at delivery and promptly notify us if there is an issue with the item received.

5. Acceptable Use of the Website

You agree not to misuse the Hot Deal Valley website. You may not interfere with website security, attempt to access restricted systems, upload harmful code, collect customer information without permission, impersonate another person, create fraudulent orders, scrape content through automated tools, or use the website for unlawful, harmful, deceptive, or abusive purposes. We may suspend or block access when we reasonably believe these Terms have been violated.

6. Intellectual Property

The website design, logo, graphics, photographs, product descriptions, text, trademarks, layout, code, and other website content are owned by or licensed to Hot Deal Valley and are protected by applicable intellectual property laws. You may use the website for personal, non-commercial shopping purposes only. You may not reproduce, copy, modify, distribute, publish, sell, or exploit our content without prior written permission from Hot Deal Valley, except where applicable law permits limited use.

7. Product Information and Health-Related Content

Certain items sold by Hot Deal Valley may relate to skincare, wellness, personal care, food, weight management, or household use. Product information is provided for general shopping purposes and is not medical, nutritional, legal, or professional advice. Always read product labels, ingredient lists, instructions, warnings, and safety information before use. Consult a qualified professional when appropriate, especially if you have allergies, medical conditions, pregnancy concerns, dietary restrictions, or questions about whether a product is suitable for you.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Hot Deal Valley will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from your use of the website, inability to access the website, product availability, delayed delivery, or reliance on website content. Nothing in these Terms is intended to limit rights that cannot be limited under applicable consumer-protection law.

9. Governing Law and Changes

These Terms are intended to be governed by applicable United States federal law and the applicable laws of the state in which Hot Deal Valley operates, without limiting any consumer rights that cannot legally be waived. Any dispute must be handled in a court with proper jurisdiction in the United States unless applicable law requires another process. We may update these Terms at any time by posting a revised version on the website. Continued use of the website after changes become effective means you accept the updated Terms.

10. Contact Us

Questions about these Terms, COD orders, delivery, products, or website use may be sent to contact@hotdealvalley.com. Hot Deal Valley will make reasonable efforts to respond to customer inquiries through the contact details provided.

Effective Date: June 30, 2026

Hot Deal Valley wants you to shop with confidence. This Return and Refund Policy explains how returns, exchanges, damaged-item reports, cancellations, and refunds work for purchases made through our website. Because Hot Deal Valley currently accepts Cash on Delivery only, certain refund procedures are different from stores that accept online card payments. Please read this Policy carefully before placing an order.

1. Thirty-Day Return Window

Subject to the eligibility rules and exclusions below, most physical items may be returned within thirty (30) calendar days from the date shown as delivered. To be eligible, an item must generally be unused, unopened where applicable, in resalable condition, and returned with original packaging, labels, accessories, manuals, promotional items, and proof of purchase. A return request submitted after the thirty-day window may be declined unless required by applicable law or approved by Hot Deal Valley in writing.

2. How to Start a Return

To request a return, email contact@hotdealvalley.com with your full name, order number, product name, reason for the return, delivery date, and clear photographs when the item is damaged, defective, incorrect, incomplete, or materially different from the item ordered. We may request additional information to verify the order and evaluate the request. Do not send an item back before receiving return instructions from Hot Deal Valley.

If your return is approved, we will provide instructions regarding the return address, packaging requirements, available pickup options, or delivery method. You are responsible for ensuring that the item is packed safely and returned with all included parts. We recommend retaining shipping or pickup evidence until the return is fully resolved. A return may be rejected if the item is lost, damaged during return because of inadequate packaging, materially used, incomplete, altered, or returned without authorization.

3. Items That Cannot Usually Be Returned

Certain products are not eligible for return due to hygiene, safety, personalization, perishability, digital delivery, or resale restrictions. Unless an item arrives damaged, defective, incorrect, or otherwise required by law, the following are generally non-returnable:

• Perishable food, beverages, consumables, and items with expiration-sensitive packaging.
• Opened skincare, hair care, oral care, personal-care, wellness, or hygiene products.
• Products with broken hygiene seals, opened health-related packaging, or signs of use.
• Gift cards, memberships, SaaS products, subscriptions, digital files, and digitally delivered services.
• Custom, personalized, made-to-order, clearance, final-sale, or specially discounted items clearly marked non-returnable.
• Items damaged by misuse, improper installation, neglect, unauthorized repair, or failure to follow product instructions.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible and preferably within forty-eight (48) hours of delivery. Include photos of the outer package, shipping label, item, damage, and any included accessories. Prompt reporting helps us investigate the issue with our delivery or supplier partners. We may offer a replacement, exchange, partial refund, full refund, store credit, or another appropriate remedy depending on stock availability, product type, the condition of the item, and applicable law.

5. Cash on Delivery Refunds

Because Hot Deal Valley accepts Cash on Delivery only, there is no original online card transaction to reverse. For an approved return or cancelled order requiring a refund, Hot Deal Valley may issue the refund through an approved method agreed with you after order verification. Depending on the circumstances, this may include store credit, replacement product, bank transfer, digital transfer, cheque where available, or another lawful refund method communicated by our support team.

We may request information necessary to process an approved refund, such as your order number, name, contact information, and selected refund details. Never send cash through the mail. Refund processing begins only after the returned item is received and inspected, unless we determine that a return is not required. The final timing may depend on return shipping, inspection, verification, banking processes, and the refund method selected.

6. Shipping, Delivery, and Return Costs

If a return is due to our error, an approved defective product, an incorrect item, or verified shipping damage, Hot Deal Valley may cover reasonable return shipping or pickup costs when required or approved. For change-of-mind returns, unwanted items, accidental orders, or preference-based returns, the customer may be responsible for return shipping, pickup, packaging, or restocking costs where permitted by law and where clearly communicated during the return process.

Original delivery fees, expedited handling charges, and non-refundable service fees may not be refundable unless the item was defective, incorrect, damaged in transit, or otherwise required by applicable law. If an order qualified for a promotional discount, bundle discount, free gift, or free delivery and part of the order is returned, the refund may be adjusted to reflect the final retained items and applicable promotion terms.

7. Cancellations and Refused COD Orders

You may request cancellation by emailing contact@hotdealvalley.com as soon as possible. We cannot guarantee cancellation once an order has been processed, packed, dispatched, or handed to a delivery partner. If an order is cancelled before dispatch, no COD payment will be due. Repeatedly placing orders and refusing delivery, giving inaccurate addresses, or using COD services in bad faith may result in order restrictions or refusal of future service.

8. Exchanges

Exchanges are subject to availability and may not be possible for every product. When available, an exchange may require return of the original unused item before a replacement is sent. If the replacement has a different price, shipping arrangement, or availability status, Hot Deal Valley will explain the available options before proceeding.

9. Consumer Rights and Contact

Nothing in this Policy limits rights that cannot be excluded under applicable United States federal law or applicable state consumer-protection laws. This Policy is intended to be interpreted consistently with those laws. For return help, COD refund questions, damaged-item reports, exchanges, or order concerns, contact Hot Deal Valley at contact@hotdealvalley.com. Please include your order number so we can assist you more efficiently.